FAQ
How do I know what my ring size is?
To find out your size, you can consult the Guia de Tamanhos.
If I order the wrong size, can I exchange it?
Yes, exchanges and returns are possible. You can consult the complete information here.
What care is needed when using the accessories?
You can consult some of the precautions you should take here.
How long does the order take to arrive?
Shipping time depends on the chosen shipping method and the country to which the order is shipped. You can consult the complete information regarding shipments here.
If I order today, when will the order be shipped?
Order processing time is 1-2 business days.
Is there a physical store?
There is currently no physical store. The brand is only available online.
Is it possible to locate the order?
It depends on the chosen shipping method. For shipments to Portugal, only the "Registered Mail" shipping method has a tracking number, making it possible to obtain information on the location of the order.
All international shipments have a tracking number, regardless of the shipping method chosen, so it is possible to track the order.
If you want to locate your order, you can do so on here.
I placed an order and did not receive any email. What should I do?
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